Saturday, June 30, 2007

Job Search Question Of The Week: How Did I Do? - Page 3

How To Find Out:

Before we discuss how to find out, let’s discuss when.

Ask to meet with the hiring manager (if available), or your main HR contact at the end of the interview day (if multiple interviews). Ask at the end of your interview session. Asking after the first interview is premature, and calling back the next day to ask how you did puts you out of the interviewer’s mind (remember, they are probably interviewing dozens of people).

Worse, it raises the question in the interviewers mind at the end of your session if you really want the job - it’s difficult to reverse that perception once it’s set.

Now let’s discuss how.

Here are some of the approaches I’ve found to be most effective from See the article for other approaches that I didn’t list here - I just went with my favorites.
  1. Direct Approach: “I’d really like to work for your company - the job sounds perfect for me”. While it’s the most popular approach, this method has problems. It’s centered around what the candidate wants (WIFM), not what the company wants (WIFT - see If delivered with the wrong tone, in the wrong situation, or to the wrong person, it can be perceived as desperate or pushy. This approach doesn’t ask the interviewer for their feedback of the candidate, which can even appear insulting, and gives the candidate little information. Where this can work – for a high pressure, transactional sales position, this demonstrates an ability to go for the close. At an employer that values relationships, this approach can ruin an otherwise great interview.

  2. Feedback Approach: “So How did I do?” This approach asks the interviewer for feedback, and puts them a on the spot. If you are one of the leading candidates, and the interviewer definitely has you on the callback list, you’ll probably get a strong answer. The problem with this approach is if you are on the bubble for callback, you’ll rarely have an interviewer tell you this (interviewers don’t want confrontation, or to make a discussion uncomfortable – plus they probably have to move on to the next candidate). If you’re on the bubble, you’ll probably get a non-answer telling you that they will review all candidates and make callbacks in the next week or two ... basically “Don’t call us, we’ll call you”.

  3. Next Steps Approach: “What’s our next step?” While a favorite among salespeople, this approach can have drawbacks also. This approach uses an assumptive close technique common in the sales world, of assuming there’s a next step and that the interview process will move forward. If you’re a leading candidate, you’ll likely get the response you want, otherwise you’re likely to hear that the company is still reviewing candidates and …. “Don’t call us, we’ll call you”.

  4. Objections Approach: “Do you have any remaining concerns about how well I could do the job?” This is another approach that might work more effectively for a sales position than for others. For a transactional sales position, it demonstrates closing techniques. For non-sales positions, it may not ask the right question. The interviewer may not have remaining concerns, as they may have already decided that you are not a good fit.

  5. Ranking Approach: “In comparison to other candidates for this position, how do I rank?” This is a better approach, which can give the candidate insight as to chances of getting the job. One of the advantages to this approach, is the type of feedback you are likely to get. You open the interviewer to give some great quality feedback allowing you to compare how strong of a fit the interviewer perceives vs your own perception of how the interview went. If the response that doesn’t translate into you’re one of the top candidates … move on, and don’t wait by the phone.

  6. Fit Approach: “How do you see me fitting in with your company?” This approach can uncover unstated objections in an interview and can give feedback to understand how well you “read” the interview (do your perceptions of fit match the interviewer’s perceptions). This can be effective especially when a key criteria is sensitivity to others. If the response isn’t excited and glowing, if the word “fine” or something of similar blandness is used, or if the interviewer is waiting to review all the candidates, you just aren’t a top choice. Again, move on and don’t wait by the phone.

  7. 1 to 10 Approach: “On a 1 to 10 scale (10 being best), how do you think I’d do in the position?” For many situations, I like this approach best, other than for transactional sales positions. The 1 to 10 approach treats your desire to get feedback as an employee review, showing that you truly seek constructive criticism. It’s also a process that HR personnel, recruiters, and hiring managers are very familiar with, increasing your chances of getting an honest response. To get additional feedback, you can ask a secondary question “What could I do to make that a 10?” This approach gives you a very clear idea of where you stand and your best shot at understanding any objections in the interviewer’s mind – maybe even a chance to clear up any misunderstandings. If you get anything but a 9 or a 10, move on.
I find that the Ranking Approach and the 1 to 10 Approach are the most effective - while the Direct and Feedback Approaches are most often used by candidates.

You’ll find that there’s no single answer that’s best for all situations. I recommend experimenting with some of my favorites and see what responses you get. Learn, adjust, and repeat the next time.

So ... On a 1 to 10 scale (10’s best), how helpful did you find this article?

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Rodney said...

On one of my best interviews, my recriuter suggested that I use the 1 to 10 Approach. I did and it solicited the best feedback I had ever received in an interview. The hiring manager explained he was looking for someone with a specific skill that was currently engaged doing that particular job. I Later received more feedback from my recruiter that the hiring manager relayed I was a very strong candidate and they wanted to continue to look at me for future positions. Even though I didn't get the job, I counted that a success in the interview category. And it was the first time that I even used that type of approach!

Phil Rosenberg said...

Rodney, Thanks for sharing your experience!